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Executive Vice President of Business Operations
2 months ago
About Flock: Flock is the parent organization of a collective of companies, including Nest DC.
About Nest: Nest DC specializes in the management and maintenance of residential properties in the Washington, DC, and Maryland areas. Our portfolio encompasses a wide range of options, from intimate studios to expansive houses, small multi-family units, and co-living environments. We are poised to expand our co-living and multi-family operations while exploring opportunities for growth in nearby Maryland.
The Chief Business Officer is responsible for overseeing the essential components of the organization: systems, performance metrics, data management, and analytics. Collaborating with the leadership team, you will facilitate intelligent growth strategies and operations while adhering to the Entrepreneurial Operating System (EOS) to ensure consistency and accountability across all levels of leadership and throughout the organization. Progress is monitored using EOS frameworks, with agreed-upon metrics for evaluation.
As we prepare for growth, we adopt a thoughtful approach. Previous experiences have taught us the importance of intentionality. With the right Chief Business Officer, we possess all the necessary elements for success.
What constitutes profit for Flock and Nest? It encompasses excellent employment opportunities, local procurement benefits, work-life balance, and social justice. Our community thrives with our involvement, alongside financial success. The Chief Business Officer plays a crucial role in balancing these priorities.
In 2023, Nest DC restructured our service delivery model to enhance efficiency, profitability, and reputation. This redesign is supported by investments in brand strategy, marketing initiatives, and robust vendor partnerships.
Performance Objectives:
- Develop and implement a dashboard to monitor progress toward key objectives and key results (OKRs) as well as vital organizational metrics: Lifetime Customer Value (LTCV), Customer Acquisition Cost (CAC), profit margins, client demographics, growth modeling, and competitive insights.
- Facilitate portfolio expansion by supporting accelerated growth and anticipating new property acquisitions monthly. The Chief Business Officer ensures that staffing, systems, and resources are aligned with increased client volumes.
- Implement EOS by the end of the designated period.
Key Responsibilities:
- Formulate a comprehensive business strategy for Maryland and the expansion of co-living spaces, including market analysis, staffing needs, budgeting, competitive landscape, marketing strategies, and projected investment-to-revenue potential.
- Monitor portfolio composition and adjust client targeting as sales increase, while developing an offboarding strategy.
- Oversee performance review processes and their application.
- Collaborate with cross-functional teams to ensure operational efficiency and alignment with financial objectives.
- Stay informed about market and industry developments and opportunities.
- Assess the feasibility of Nest managing converted properties in key areas.
- Manage the budget and expenditures for corporate operations, marketing, community engagement, and employee benefits.
- Co-create internal and external communication strategies, establishing workflows and responsibilities to maintain consistent communication standards.
- Negotiate partnerships and affiliate agreements.
- Supervise senior-level staff and oversee standard operating procedures and service design.
- Monitor team performance metrics, including key performance indicators (KPIs), reputation, profitability, and efficiency.
- Philanthropic Integration: Align our philanthropic initiatives, such as birdSEED, with the company’s commitment to empathy and justice, making a meaningful impact in the communities we serve.
- Support ongoing philanthropic efforts and engage vendors in contributing to birdSEED initiatives.
- Manage technology stack and evaluate tools.
- Oversee sales and onboarding processes.
- Design and implement a reputation management strategy to enhance Nest's online presence, aiming for a 4+ star rating across targeted review platforms.
- Client Relations: Cultivate and maintain strong relationships with property owners, investors, and stakeholders, setting clear expectations across all teams.
- Implement effective communication strategies and standards, ensuring timely responses and resolutions.
- Facilitate client and resident engagement to enhance satisfaction.
People Skills:
- Demonstrate curiosity and active listening across all levels.
- Embrace a growth mindset, focusing on learning, innovation, and company performance.
- Present solutions alongside challenges.
- Exhibit ownership and accountability for contributions and team collaboration.
- Show emotional intelligence by fostering connections and leading with transparency.
- Commit to inclusivity and diversity as an ongoing practice.
- Promote a supportive work environment that values belonging and connection.
- Practice empathic leadership, prioritizing the well-being of team members and residents.
Technical Skills:
- Advanced proficiency in Appfolio and Notion.
- Confidence in using Rippling.
- Strong financial and accounting skills.
- Comfortable with data analysis and metrics.
- Expertise in developing budgets with efficiency models.
- Familiarity with the EOS framework.
Experience and Education:
- Demonstrated executive leadership experience with team management and KPI oversight.
- Proven ability to lead teams of leaders.
- Track record of driving significant business growth with a focus on expansion and efficiency.
- Strong strategic thinking and innovation capabilities in competitive markets.
- Commitment to justice-oriented business practices and social impact.
- No specific educational requirements are mandated.
Property management is the core competency of Nest DC, delivering a premier residential property management and maintenance experience. The upcoming period will introduce a new service design, staffing model, and growth objectives. The right leadership will harness this opportunity to establish itself as a leading regional management firm.
About Lisa Wise: Lisa Wise is an entrepreneur, activist, writer, and advocate for social justice. With three decades of experience in community engagement and housing, her commitment to justice-driven business practices has transformed Flock into a respected industry leader and led to the establishment of birdSEED, a foundation addressing the racial wealth gap.
How to Apply: If you are a dynamic leader who aligns with our mission and possesses a background in transformative leadership, please submit your resume and cover letter through the designated application process.
Flock Family of Companies is an equal opportunity employer, dedicated to creating a workplace where passion, performance, and purpose flourish.
Flock Family of Companies is proud to be an equal opportunity employer, promoting an inclusive environment where every team member feels valued and at home.
