Front Desk Guest Experience Representative

12 hours ago


Charlotte, North Carolina, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at the Renaissance Charlotte SouthPark Hotel. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share knowledge of the local area with guests.
  • Empower guests to have a memorable and unique experience.
  • Collaborate with colleagues to ensure a safe and welcoming work environment.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.



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