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Front Desk Associate

2 months ago


Burbank, California, United States StepStone Hospitality Full time

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at StepStone Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Guest Services
    • Register and assign rooms to guests
    • Issue room keys and provide instructions to guests
    • Sort and track incoming mail and messages
    • Transmit and receive messages using all communication avenues
    • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
    • Keep record of room availability and rate
    • Compute bill, collect payment, and make change for guests
    • Make, confirm, and cancel reservations via all communication avenues
    • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable
    • Make reservation, transportation, or entertainment reservations for guests
    • Deposit guest valuables in hotel safe deposit box
  • Administrative Tasks
    • Ability to accurately use various office software
    • Have a full working knowledge and expertise of each shift including night audit
  • Communication and Teamwork
    • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
    • Ability to accurately report information
    • Ability to assist with various office tasks as needed
    • Ability to scrupulously follow all StepStone and hotel policies and procedures
    • Attend required meetings
  • Professionalism and Style Expectations
    • Projects and assignments are completed thoroughly, professionally, and with care
    • Adjusts to high-pressure conditions and is open to change
    • Assumes responsibility for personal growth and development
    • Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates
  • Physical Requirements
    • Minimum lifting of 20 pounds
    • Pushing, bending, stooping, upward reaching, manual dexterity
    • Hearing, writing, typing
    • Minimum pulling of 20 pounds

Requirements

  • High school education required
  • Relevant training and experience and additional education preferred
  • CPR and first aid training preferred
  • Additional language ability preferred

Salary

$17.66 - $19.00 DOE