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Front Desk Associate
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at StepStone Hospitality. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities
- Guest Services
- Register and assign rooms to guests
- Issue room keys and provide instructions to guests
- Sort and track incoming mail and messages
- Transmit and receive messages using all communication avenues
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Keep record of room availability and rate
- Compute bill, collect payment, and make change for guests
- Make, confirm, and cancel reservations via all communication avenues
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable
- Make reservation, transportation, or entertainment reservations for guests
- Deposit guest valuables in hotel safe deposit box
- Administrative Tasks
- Ability to accurately use various office software
- Have a full working knowledge and expertise of each shift including night audit
- Communication and Teamwork
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
- Ability to accurately report information
- Ability to assist with various office tasks as needed
- Ability to scrupulously follow all StepStone and hotel policies and procedures
- Attend required meetings
- Professionalism and Style Expectations
- Projects and assignments are completed thoroughly, professionally, and with care
- Adjusts to high-pressure conditions and is open to change
- Assumes responsibility for personal growth and development
- Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates
- Physical Requirements
- Minimum lifting of 20 pounds
- Pushing, bending, stooping, upward reaching, manual dexterity
- Hearing, writing, typing
- Minimum pulling of 20 pounds
Requirements
- High school education required
- Relevant training and experience and additional education preferred
- CPR and first aid training preferred
- Additional language ability preferred
Salary
$17.66 - $19.00 DOE