Front Desk Agent

1 day ago


Burbank, California, United States StepStone Hospitality Full time
Job Title: Front Desk Agent

As a Front Desk Agent at StepStone Hospitality, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay. Your responsibilities will include:

  • Registering and assigning rooms to guests
  • Issuing room keys and providing instructions to guests
  • Sorting and tracking incoming mail and messages
  • Transmitting and receiving messages using various communication channels
  • Answering inquiries about hotel services, guest registration, and local information
  • Keeping track of room availability and rates
  • Computing bills, collecting payments, and making change for guests
  • Making, confirming, and canceling reservations via phone, email, or in-person
  • Posting charges to guest bills if necessary
  • Assisting with various office tasks as needed

Requirements:

  • High school education required; relevant training and experience preferred
  • Comprehensive knowledge of hotel departments and functions
  • Good mathematical and computer skills
  • CPR and first aid training preferred
  • Additional language ability preferred

Salary: $17.66 - $19.00 DOE


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