Front Desk Agent
1 day ago
As a Front Desk Agent at StepStone Hospitality, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay. Your responsibilities will include:
- Registering and assigning rooms to guests
- Issuing room keys and providing instructions to guests
- Sorting and tracking incoming mail and messages
- Transmitting and receiving messages using various communication channels
- Answering inquiries about hotel services, guest registration, and local information
- Keeping track of room availability and rates
- Computing bills, collecting payments, and making change for guests
- Making, confirming, and canceling reservations via phone, email, or in-person
- Posting charges to guest bills if necessary
- Assisting with various office tasks as needed
Requirements:
- High school education required; relevant training and experience preferred
- Comprehensive knowledge of hotel departments and functions
- Good mathematical and computer skills
- CPR and first aid training preferred
- Additional language ability preferred
Salary: $17.66 - $19.00 DOE
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Burbank, California, United States StepStone Hospitality Full time{"Job Title": "Front Desk Agent", "Job Description": "Job SummaryWe are seeking a highly skilled and professional Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth and efficient check-in and...
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