Front Desk Associate

4 weeks ago


Burbank, California, United States StepStone Hospitality Inc. Full time
Job Description

As a Front Desk Agent at StepStone Hospitality Inc., you will be responsible for providing exceptional customer service to our guests. Your primary duties will include registering and assigning rooms, issuing room keys, and sorting and tracking incoming mail and messages.

Key Responsibilities:

  • Administration: Register and assign rooms to guests, issue room keys, and sort and track incoming mail and messages.
  • Support: Provide comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Personal Effectiveness: Projects and assignments are completed thoroughly, professionally, and with care.
  • Communication: Understands and communicates the StepStone Mission and core values.

Requirements:

  • Physical Requirements: Minimum lifting of 20 pounds, pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, typing, and minimum pulling of 20 pounds.
  • Additional Responsibilities: Must have a comprehensive knowledge of all hotel departments and functions, good mathematical and computer skills, high school education required, relevant training and experience preferred, CPR and first aid training preferred, and additional language ability preferred.


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