Patient Services Coordinator
4 weeks ago
RMA Southern California, part of the RMA Network of top fertility practices in the United States, is seeking a reliable and motivated individual for our front desk role in our new Burbank location. The Front Desk/Patient Services Coordinator will work Monday - Friday from 8:30am-4:30pm with rotating weekends and holidays.
Job Purpose: The Front Desk/Patient Services Coordinator will greet all incoming patients and guide them through their visit, setting the tone for a positive experience. This role will coordinate each phase with the necessary departments, resolving problems by working in concert with our multi-disciplinary teams.
Key Responsibilities:
- Welcome and greet all patients and visitors.
- Comfort patients by anticipating their anxieties and answering their questions.
- Follow provider appointment templates and guide patients through their visit.
- Assess schedule conflicts and problems, recommending solutions.
- Collect payments as required and work with Finance to ensure all insurance information is up to date.
- Work closely with patient care teams to coordinate total patient care.
- Process medical records requests.
- Handle administrative tasks such as filing, sorting faxes, and answering phones.
- Schedule and confirm appointments.
- Work with other departments to maintain an excellent office environment.
Requirements:
- High School Diploma or equivalent (GED) - required.
- Associate's degree - a plus, with a focus on Administrative Management or a related field.
- 1+ years of practical experience working in a similar position.
- Experience in a patient-facing role - preferred.
- Experience working in the medical/healthcare industry.
- 2+ years of practical experience working in a customer service setting.
Technical Skills:
- Proficient computer skills (Microsoft Office) and keyboard skills of 25 words per minute.
- Experience with medical office software programs (EMRs) - preferred.
About IVI-RMA:
IVI-RMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. We offer a comprehensive benefits package to all employees who work a minimum of 30 hours per week, including medical, dental, and vision insurance options, a 401K plan, paid time off, and more.
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