Front Desk Associate
1 week ago
Job Summary
As a Front Desk Agent at StepStone Hospitality, you will be responsible for providing exceptional customer service to our guests. This role requires a high level of communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.
Key Responsibilities
Register and assign rooms to guests
Issue room keys and provide instructions to guests
Sort and track incoming mail and messages
Transmit and receive messages using all communication avenues
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
Keep record of room availability and rate
Compute bill, collect payment, and make change for guests
Make, confirm, and cancel reservations via all communication avenues
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable
Make reservation, transportation, or entertainment reservations for guests
Deposit guest valuables in hotel safe deposit box
Ability to accurately use various office software
Have a full working knowledge and expertise of each shift including night audit
Requirements
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
Ability to accurately report information
Ability to assist with various office tasks as needed
Ability to scrupulously follow all StepStone and hotel policies and procedures
Attend required meetings
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
Physical Requirements
Minimum lifting of 20 pounds
Pushing, bending, stooping, upward reaching, manual dexterity
Hearing, writing, typing
Minimum pulling of 20 pounds
Other duties may be assigned
Additional Responsibilities
Must have a comprehensive knowledge of all hotel departments and functions
Must have good mathematical and computer skills
High school education required. Relevant training and experience and additional education preferred
CPR and first aid training preferred
Additional language ability preferred
Salary Description
$17.66 - $19.00 DOE
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