Customer Support Specialist

2 weeks ago


Canonsburg, Pennsylvania, United States CentiMark Full time

CentiMark Corporation is seeking a Customer Support Specialist to join our dynamic team. This position offers a competitive salary range of $40k - $45k along with exceptional benefits.

Are you driven by a commitment to outstanding customer service and possess strong problem-solving skills? If you thrive in a busy environment and have a keen attention to detail, we would love to hear from you.

CentiMark Corporation, a leader in the Commercial & Industrial Roofing sector, is looking for a dedicated and customer-oriented Roofing Service Coordinator. This role is essential in delivering superior service to our clients across numerous locations in North America.

Key Responsibilities:

  • Act as the primary contact for our esteemed clients, managing and processing roofing service requests.
  • Provide timely updates, estimated arrival times, and findings to keep clients informed throughout the service process.
  • Foster strong relationships with clients and collaborate effectively with our internal teams across North America.
  • Educate clients on their roofing requirements based on information from our field teams.
  • Address client inquiries and concerns, ensuring satisfaction through effective solutions.
  • Work closely with Account Managers, Sales Representatives, and Management to ensure smooth service delivery and issue resolution.
  • Engage in professional communication with clients via phone and email.
  • Monitor roofing quote opportunities within our CRM system and follow up with clients to secure approvals.
  • Collaborate as a team to achieve outstanding customer satisfaction for all clients.

Candidate Qualifications:

  • Excels in a fast-paced environment and is committed to exceeding client expectations.
  • Exhibits excellent communication and interpersonal skills, both written and verbal.
  • Demonstrates strong organizational abilities and effectively prioritizes tasks.
  • Possesses a keen eye for detail and accuracy.
  • Familiarity with CRM systems (such as Salesforce) is advantageous.
  • Experience in the roofing industry is preferred but not mandatory.

Exceptional Benefits:

  • Two Health Insurance Plans:
  • ----Core Plan: Free Medical & Dental
  • ----Buy Up Plan: Features a lower deductible for Medical
  • Vision Plan
  • Complimentary Life Insurance and AD&D Insurance
  • Traditional 401K with Company Match
  • Roth IRA with Company Match
  • Paid Holidays and Vacation
  • Employee Stock Ownership Program (ESOP)
  • Flexible Spending Account (FSA)
  • Referral Bonuses
  • Day Shift Hours
  • Opportunities for Advancement

CentiMark offers a supportive work environment with rewarding career opportunities.

Drug-Free Workplace - EOE (M/F/V/D) - E-Verify Employer

For further details, please visit our website.



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