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Customer Experience Specialist

2 months ago

Canonsburg, Pennsylvania, United States Trek Bicycle Full time

About Us

Trek Bicycle is a leading manufacturer of high-quality bicycles and cycling products. We are committed to providing exceptional customer service and creating a fun and inclusive work environment.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, building relationships with customers, and driving sales growth.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty
    • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Sales and Merchandising
    • Meet or exceed sales targets by promoting and selling Trek products to customers
    • Stay up-to-date on product knowledge and features to provide informed recommendations to customers
  • Team Collaboration
    • Work collaboratively with colleagues to achieve sales goals and provide support as needed
    • Participate in team meetings and contribute to the development of sales strategies

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred
    • 1-2 years of sales or customer service experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet sales targets
    • Strong product knowledge and ability to learn quickly

What We Offer

  • Competitive Compensation and Benefits
    • Competitive hourly wage and commission structure
    • Benefits package including medical, dental, and vision insurance
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth
    • Training and development programs to enhance skills and knowledge

Equal Employment Opportunity

Trek Bicycle is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.