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Customer Relations Specialist
2 months ago
CentiMark Corporation is seeking a Customer Relations Specialist to enhance our service operations. This position offers a competitive salary range of $40k - $45k along with comprehensive benefits.
Are you dedicated to providing outstanding customer support and skilled in resolving issues? Do you excel in a dynamic work environment? If so, we would like to hear from you.
CentiMark Corporation, a leader in the Commercial & Industrial Roofing sector, is on the lookout for a proactive and client-oriented Roofing Service Coordinator to strengthen our expanding team. This role will focus on delivering superior service to our clientele across our extensive network.
Key Responsibilities:
- Act as the primary contact for our esteemed clients, managing and processing roofing service requests.
- Provide timely updates, estimated arrival times, and findings to keep clients informed throughout the service process.
- Establish strong relationships with clients and collaborate effectively with our internal teams across North America.
- Guide clients on their roofing requirements based on insights from our field teams.
- Address client inquiries and concerns, offering solutions to ensure satisfaction.
- Work in tandem with Account Managers, Sales Representatives, and Management to facilitate seamless service and issue resolution.
- Engage in professional communication with clients via phone and email.
- Monitor roofing quote opportunities within our CRM system and follow up with clients to secure approvals.
- Collaborate as a team to achieve exceptional satisfaction for all clients.
Candidate Profile:
- Thrives in a fast-paced setting and is committed to exceeding client expectations.
- Exhibits excellent communication and interpersonal skills, both written and verbal.
- Demonstrates strong organizational abilities and effective task prioritization.
- Possesses a keen attention to detail and accuracy.
- Familiarity with CRM systems (such as Salesforce) is advantageous.
- Experience in the roofing sector is preferred but not mandatory.
Comprehensive Benefits:
- Two Health Insurance Plans:
- ----Free Core Plan with Medical & Dental coverage.
- ----Buy Up Plan featuring a lower deductible for Medical.
- Vision Insurance.
- Complimentary Life Insurance and AD&D Insurance.
- Traditional 401K with Company Match.
- Roth IRA with Company Match.
- Paid Holidays and Vacation.
- Employee Stock Ownership Program (ESOP).
- Flexible Spending Account (FSA).
- Referral Bonuses.
- Daytime Work Hours.
- Opportunities for Advancement.
CentiMark fosters a supportive work environment with rewarding career opportunities.
Drug-Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For further details, please visit our website.
