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Order Support Specialist

3 months ago

Canonsburg, Pennsylvania, United States Crown Castle Full time

Position Title: Order Support Specialist, Tower (S3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Key starting point of the order entry process within the Sales Operations Organization. Executes on the completion of customer orders with a focused balance between speed and accuracy. The Specialists work closely with the team leads to ensure all orders are entered timely, effectively and follow all protocols outlined by the various customer deployments.

Responsibilities

  • Ability to process orders in all lines of business and in compliance with company policies and procedures. Meet or exceed all metrics related to order processing.
  • Consistently demonstrate the ability to balance speed and accuracy.
  • Ability to interpret various internal/external customer inputs. Ability to interpret various customer provided inputs (RF Data Sheets, flat files, construction drawings, equipment plumbing diagrams) as necessary to complete an accurate order. This includes scrubbing customer provided documents for discrepancies)
  • Review order / system discrepancies and determine the best course of action to resolve.
  • Provide support to partners as it relates to order statuses.
  • Maintain an excellent working relationship with other internal Crown departments to assist in expediting the sales process, improving the quality and completeness of order intakes and outputs.
  • Work/participate in special projects, as needed.

Education/Certifications

  • Bachelor's Degree in Business, Marketing or related field or equivalent experience required

Experience/Minimum Requirements

  • Minimum two (2) or more years previous sales and customer support experience

Expectations

  • Strong attention to detail
  • Proven organizational skills
  • Proven customer service skills
  • Strong critical thinking skills
  • Excellent communication and interpersonal skills
  • Proven ability to handle multiple projects
  • Ability to work independently and in group settings.
  • Ability to train/teach peers

Organizational Relationship

Reports to: Manager, Order Support

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Sales