Warehouse Operations Manager

4 days ago


Romulus, Michigan, United States Tellworks Logistics Full time
Job Description

Tellworks Logistics is a logistics and supply chain company dedicated to delivering exceptional service and building strong relationships with our customers.

Key Responsibilities

  • Oversee the day-to-day operations of the warehouse, ensuring seamless execution of receiving, put-away, picking, and shipping processes.
  • Collaborate with the Regional Operations Manager to drive performance and execution, identifying areas for improvement and implementing corrective actions.
  • Troubleshoot complex problems, including customer, system, or operational issues, and develop effective solutions to resolve them.
  • Monitor and record key performance indicators (KPIs) related to contract performance, working closely with the Operations Manager to address underperformance and drive improvement.
  • Ensure compliance with all security protocols and procedures, safeguarding warehouse operations and contents.
  • Develop and maintain strong relationships with internal and external stakeholders, including customers, to drive business growth and improve customer satisfaction.
  • Conduct regular cycle counts and consolidations to ensure accurate inventory levels and meet service level agreements (SLAs).
  • Implement and maintain effective asset management processes, ensuring accurate tracking and processing of tagged assets.
  • Drive process improvement and standardization initiatives, ensuring training is completed as needed to maintain a high-performing team.
  • Lead by example, providing coaching and guidance to site-based team members, and actively recruiting, training, and evaluating employees to ensure a skilled and motivated workforce.
  • Review and approve overtime and purchases in collaboration with the Operations Manager.
  • Oversee warehouse operational requirements, scheduling and assigning employees, and monitoring work results to ensure efficient and effective operations.
  • Monitor the RMA order process, ensuring timely resolution and meeting SLAs.
  • Work closely with the Operations Manager and customers to manage site capacity, making recommendations for overflow space as needed.
  • Participate in and facilitate regional customer meetings to drive business growth and improve customer relationships.
  • Collaborate with management to track, log, and quote OOS activities for customer approval.
  • Develop and maintain data analysis skills to generate reports and drive business insights.
  • Provide work direction and coordinate schedules and activities on a daily basis.

Requirements and Qualifications

  • Strong leadership and entrepreneurial spirit, with a focus on customer relationship building.
  • Proven experience in warehousing operations, with a minimum of 5 years of experience.
  • Ability to coordinate intra-departmental functions, synthesize, and meet common objectives.
  • Leadership experience and capability within project execution and service delivery.
  • Strong analytical skills, with the ability to mine and analyze data to drive business insights.

Benefits

  • 401(k) plan with matching contributions.
  • Comprehensive health insurance package.
  • Paid time off and vacation days.
  • Vision insurance.

Work Schedule

  • Monday to Friday, with occasional overtime as needed.

Work Location

  • In-person work at our warehouse facility.


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