Customer Loyalty Support Specialist
2 weeks ago
Customer Loyalty Support Specialist - REMOTE $17/hour + performance bonuses
*Remote position - high-speed internet connection required.
Why You Will Appreciate Working Here
Kobie is a premier player in loyalty marketing.
We collaborate with renowned brands globally to provide exceptional, comprehensive loyalty solutions that enhance customer experiences. Our strategy-driven, technology-enabled approach has earned us recognition as an industry leader by Forrester. Our loyalty programs engage over 330 million consumers, establishing significant brand partnerships and a strong presence in the loyalty sector where results are paramount.
Our Mission and Values
We aim to enhance enterprise value through loyalty for our clients. Every position at Kobie plays a vital role in achieving this mission.
Our values guide us at every level. Over our 30+ years, we have cultivated a fun, trustworthy, and transparent workplace. We emphasize leadership and ownership. Our hybrid work model, personal holidays, casual dress code, and commitment to diversity and inclusion contribute to a culture that instills pride in our teammates.
About the Team and Our Goals
As a member of the Kobie Contact Center team, you will have the unique opportunity to forge meaningful emotional connections with our customers daily. Your skills as a Tier 1 Agent will be essential in promoting loyalty brand development for our clients while generating customer insights that enhance team performance.
Your Impact
- Understand specific client loyalty program protocols.
- Respond to all incoming inquiries across various communication channels (phone, email, chat).
- Approach each day with a positive, professional, customer-focused, and team-oriented mindset.
- Act with integrity consistently.
- Communicate clearly, concisely, and helpfully in both verbal and written formats.
- Take ownership of customer inquiries and work towards effective resolutions.
- De-escalate situations as necessary through proficient communication and problem-solving abilities.
- Utilize all internal systems and resources efficiently.
- Work independently while minimizing reliance on team members or supervisors.
- Adhere to schedules and company policies.
- Escalate unresolved issues or concerns as needed.
Qualifications for Success
- High school diploma or equivalent required.
- Ability to participate in a 7-week Training Program (remotely) with full attendance.
- Basic computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 1+ year of customer service experience (or equivalent).
- Strong customer service orientation for both external and internal clients.
- Collaborative mindset to work effectively within the assigned team.
- Good problem-solving skills to guide customers through solutions.
- High attention to detail and accuracy.
- A commitment to customer care.
- Flexibility to adapt to changes in work processes and environment.
- Ability to multitask effectively while meeting deadlines.
- Strong verbal, written, and listening communication skills.
- Flexibility with scheduling, including weekends.
- Reliable home internet connection and a quiet home office environment.
Our Commitment to Teammates
We prioritize the mental and physical well-being of our employees. From comprehensive health insurance and benefits to free fitness programs, we fully support your health needs. Kobie is an ideal place for those seeking career advancement. We have developed a robust strategy to help every teammate navigate their career journey. Beyond career progression, Kobie's competitive compensation, 401k matching, annual profit sharing, and bonuses make it an excellent place to build your career.
Kobie - A Place for Everyone
We embrace and celebrate diversity.
Employment at Kobie is based solely on merit and qualifications related to professional competence. We are committed to fostering a workplace where all teammates feel welcome to bring their authentic selves to work every day. Our leadership team fully supports our policy of nondiscrimination and equal opportunity, and all teammates share the responsibility to uphold the principles of equity, diversity, and inclusion throughout Kobie.
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