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Customer Loyalty Support Specialist

2 months ago

Saint Petersburg, United States Kobie Full time
Position Overview

Customer Loyalty Support Specialist - REMOTE $17/hour + performance bonuses

*Remote position - requires high-speed internet connection.

Why You Will Appreciate Working Here

Kobie is a premier entity in loyalty marketing.

We collaborate with renowned brands globally to provide exceptional, comprehensive loyalty solutions that enhance customer experiences. Our strategy-driven, technology-enabled methodology consistently earns us recognition as an industry leader. Our loyalty programs reach over 330 million consumers, establishing significant brand partnerships and a distinct position in the loyalty sector where results are paramount.

Our Mission and Values

Our objective is to enhance enterprise value through loyalty for our clients. Every position at Kobie holds significance and contributes directly to achieving this goal.

We are committed to our values at every level. Over the past 30 years, we have cultivated a vibrant, trustworthy, and transparent workplace. We emphasize leadership and ownership. Our flexible work environment, personal leave, casual dress code, and dedication to diversity and inclusion foster a culture that instills pride in our team members. This pride is reflected in the quality of work we deliver for our clients.

About the Team and Our Collective Goals

As a member of the Kobie Contact Center team, you will have the unique opportunity to forge meaningful emotional connections with our customers on a daily basis. Your role as a Tier 1 Agent is vital in promoting loyalty brand development for our clients while generating customer insights that enhance team performance. Your exceptional communication skills will be pivotal in the loyalty marketplace.

Your Impact

  • Understand specific client loyalty program protocols.
  • Respond to all incoming inquiries across various communication channels (phone, email, chat).
  • Approach each day with a positive, professional, customer-focused, and collaborative mindset.
  • Maintain integrity in all interactions.
  • Communicate clearly and helpfully, both verbally and in writing.
  • Take ownership of customer inquiries and work towards resolutions.
  • Utilize effective communication and problem-solving skills to de-escalate issues as needed.
  • Efficiently navigate all internal systems and resources.
  • Work independently while minimizing reliance on team members or supervisors.
  • Adhere to schedules and comply with company policies and procedures.
  • Escalate unresolved issues or concerns appropriately.

Qualifications for Success

  • High school diploma or equivalent required.
  • Ability to complete a 7-week training program (remotely) with full attendance.
  • Basic computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • 1+ year of customer service experience (or equivalent).
  • Strong customer service orientation for both external and internal customers.
  • Collaborative mindset to work effectively within a team.
  • Good problem-solving skills to guide customers through solutions.
  • High attention to detail and accuracy.
  • A commitment to customer care.
  • Flexibility to adapt to changes in work processes and environment.
  • Ability to multitask effectively while meeting deadlines.
  • Strong verbal, written, and listening communication skills.
  • Willingness to work flexible hours, including weekends.
  • Reliable home internet connection and a quiet workspace.

Our Commitment to Teammates

We prioritize the mental and physical well-being of our employees. Kobie offers comprehensive health insurance and benefits, free fitness programs, and generous vacation time to support your health needs. In today's competitive job market, we recognize that employees seek what best fits their lives. For those aspiring for career advancement, Kobie provides a robust framework to help every teammate progress in their career journey. Beyond career advancement, our competitive compensation, 401k matching, annual profit sharing, and bonuses make Kobie an ideal place to build your career.

Kobie: A Commitment to Diversity

We embrace and celebrate differences among our teammates.

Employment at Kobie is based solely on merit and qualifications related to professional competence. We do not discriminate against any teammate or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions, or any other basis under the law.

We are dedicated to fostering a workplace where teammates can draw upon their diverse backgrounds, experiences, and perspectives, ensuring they feel welcomed to bring their authentic selves to work every day. Our leadership team fully supports our policy of nondiscrimination and equal opportunity, and all teammates share the responsibility to uphold the principles of equity, diversity, and inclusion throughout Kobie.