Reservations Agent

2 weeks ago

Santa Barbara, California, United States Rosewood Hotel Group Full time
Job Title: Reservations Agent

Job Summary:

We are seeking a highly skilled and detail-oriented Reservations Agent to join our team at Rosewood Miramar Beach. As a Reservations Agent, you will be responsible for handling all aspects of resort reservations, including rooms, spa, and dining requests. You will also be responsible for ensuring all necessary paperwork and administration are processed and adhered to in a professional and courteous manner.

Key Responsibilities:

  • Monitor KnowCross escalations and communicate with respective departments
  • Handle incoming messages for in-house and internal guests and wake-up call requests
  • Process Housekeeping, Laundry, and Emergency calls from the guest room via KnowCross and radio
  • Respond to Rosewood Miramar Reservations, F&B, Sales, and Spa e-mail inquiries
  • Process Central Reservation Office, Internal Reservations, and Transient reservations
  • Communicate with Guest Relations Manager of any Special Attention, VIP guests and assist GRM in obtaining arrival times for VIPs or Special Attention guests
  • Process Room reservations made the night prior and address any requests
  • Cross-reference valid contact telephone number and email address for all reservations inputted into Open Table and Spas Reservations Assistant software and ensure the information is in Opera for guests with room reservations
  • Input reservation information for restaurants and spa reservations in Opera comments
  • Accurately book, change, and cancel spa appointments via Reservations Assistant software
  • Provide detailed descriptions of spa treatments and F&B offers/packages, services, facility features, and hours of operation
  • Complete all tasks defined on the relevant shift checklist and sign off when all have been completed
  • Maintain neat and clean personal appearance, adhering to Rosewood Miramar Beach's wardrobe and grooming standards
  • Participate in quality control activities
  • Be aware and adhere strictly to all health and safety procedures
  • Maintain a clean and safe work area
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Requirements:

  • Maintain a professional and courteous manner whilst at work
  • Be known for being honest, reliable, confidential, and trustworthy
  • Ensure guest and employee privacy and security by respecting confidential information
  • Carry out any reasonable requests made by the manager and other members of the management team in a timely manner
  • Be proactive, ask questions, and be responsible for the action or lack of action
  • Attend and complete the resort's organized training sessions and programs as and when required
  • Attend and participate in the hotel and departmental meetings and briefings

About Rosewood Miramar Beach:

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits:

  • Medical
  • Dental
  • Vision
  • Life & Disability Insurance
  • 401K
  • Complimentary Room Nights

Connect with us:

LinkedIn: https://www.linkedin.com/

Facebook: https://www.facebook.com/

Instagram: https://www.instagram.com/

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