Guest Service Agent II

2 weeks ago


Santa Barbara, California, United States Belmond El Encanto Full time
Guest Service Agent II

El Encanto, A Belmond Hotel, is seeking a skilled Guest Service Agent II to provide exceptional guest experiences. As a key member of the Front Office & Guest Relations team, you will be responsible for accurately processing guest room reservation requests and ensuring seamless communication with guests and hotel departments.

Key Responsibilities:

  • Process guest room reservation requests with accuracy and efficiency
  • Transfer calls to the appropriate departments or individuals in a timely and professional manner
  • Provide guests with information about the hotel and surrounding areas, including directions and recommendations
  • Input reservation information into the property management system with attention to detail

Requirements:

  • Proven effectiveness in telephone interaction and customer service
  • Fluency in English and proficiency in math calculations
  • Knowledge of hotel software, such as Opera PMS, GoConcierge, and Gmail
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits:

  • Medical, dental, and vision coverage
  • Basic life and AD&D insurance
  • Short-term disability coverage
  • 401(k) program with company matching
  • Employee assistance program
  • Free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items
  • Complimentary accommodations and discounts on leisure travel at Belmond hotels and resorts


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