Front Desk Representative

3 days ago

Santa Monica, California, United States Sage Hospitality Full time
{"Job Overview": "

As a Front Desk Agent with Sage Hospitality Group, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience at The Pierside Santa Monica.

", "Responsibilities": "
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage cash transactions, handle guest accounts, and maintain accurate records.
  • Provide information and services to guests, including room assignments, hotel amenities, and local attractions.
  • Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
", "Qualifications": "
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask with accuracy.
", "Benefits": "
  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program.
", "Language": "en-US"}

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