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Bell Attendant

2 months ago

Santa Monica, California, United States Sandbourne Santa Monica, Autograph Collection Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Assistant to join our team at Sandbourne Santa Monica, Autograph Collection. As a Front Desk Assistant, you will be responsible for providing exceptional guest service during their stay at the hotel.

Main Responsibilities

  • Guest Interaction
    • Interact with guests in a professional and courteous manner, ensuring a warm and welcoming experience.
    • Respond to guest inquiries and resolve issues in a timely and efficient manner.
  • Front Desk Operations
    • Assist with check-in/check-out processes, ensuring accuracy and efficiency.
    • Manage guest room assignments and key card distribution.
  • Hotel Maintenance
    • Maintain a clean and organized front desk area, adhering to company standards.
    • Ensure the lobby area is well-maintained and welcoming, including the reception desk and surrounding areas.
  • Team Collaboration
    • Work closely with the front desk team to ensure seamless guest service.
    • Communicate effectively with colleagues to resolve issues and improve processes.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous experience in a front desk or customer service role preferred.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask.
    • Basic math skills and accuracy with handling cash and credit transactions.