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Operations Support Coordinator

2 months ago

Atlanta, Georgia, United States Great Day Improvements Full time

Overview

Great Day Improvements - Production Support Specialist

As a Production Support Specialist, your role will involve meticulous examination of sales agreements, field work requests, measurement documentation, and labor invoices, ensuring precise job ordering and processing.

Key Responsibilities

· Contract Verification and Order Management

o Diligently assess and reconcile sales contracts utilizing measurement documentation

o Input all new, service, and warranty installation requests into the Great Day Improvements ordering platform

o Confirm the correctness of data from contracts and measurement personnel prior to forwarding orders for production

· Document Oversight

o Upload all pertinent documents to the customer profile in the company database

o Ensure all documentation is thorough and readily accessible

· Customer Record Maintenance

o Systematically organize and uphold comprehensive customer records

o Guarantee that customer records are current and precise

· Additional Responsibilities

o Execute other related tasks as directed by management

Required Qualifications

· High school diploma or equivalent certification

· Minimum of 3 years in customer service roles

· At least 2 years of experience in material procurement

· Background in the home improvement sector is advantageous

· Proficient in computer usage and adept at navigating various software platforms

· Capable of working autonomously while meeting performance benchmarks

· Strong focus on detail and precision

· Exceptional written and verbal communication skills, including telephone etiquette

Great Day Improvements is an Equal Employment Opportunity Employer.

We are committed to providing a competitive compensation package that includes medical, dental, vision, and disability coverage, as well as a 401(k) plan and flexible spending accounts.