Student Services Coordinator

1 day ago

Minneapolis, Minnesota, United States University of Minnesota Full time
About the Job

The Student Services Associate plays a critical role in supporting the Student Services team in providing inclusive and equitable student support. This position requires strong organizational and communication skills, as well as the ability to manage multiple tasks and priorities.

Key Responsibilities
  • Coordinate office operations, including office management, internal and external communications, program and event logistics, financial operations, and student records.
  • Provide exceptional customer service to students, parents, faculty, and academic units, answering questions and making referrals as needed.
  • Manage the office's physical space, including maintaining office technology and shared work spaces, serving as a liaison to building management, and coordinating staff emergency protocol and procedures.
  • Coordinate the office's virtual work spaces, establishing and maintaining accessible architecture for the unit's suite of electronic files via Google Drive.
  • Recruit, hire, train, and supervise a team of student employees to provide nuanced and culturally competent customer service.
  • Direct and delegate work, approve hours, facilitate work-requests, check for accuracy and completeness of assigned tasks, and monitor progress and deadlines of front desk staff.
  • Manage staff coverage for unit operating hours and office traffic data collection.
  • Conduct bi-weekly student staff meetings, provide developmental coaching and feedback, and conduct performance reviews for student employees.
  • Serve as a back-up coverage for the front desk, as needed.
  • Prepare and distribute a weekly student-facing electronic newsletter to communicate opportunities and programs.
  • Manage departmental email accounts daily, respond to inquiries, determine the appropriate action and use the appropriate resources for delivery of information.
  • Update the office's website content as needed and ensure accuracy of information.
  • Coordinate student communications, event logistics, and manage on-site event execution.
  • Assist with coordinating and executing event logistics for office outreach, student engagement, and student recruitment events.
  • Design and implement new systems, manage logistics and develop procedures for effective project management.
  • Participate in other unit and collegiate events as needed.
  • Schedule CBS Student Services academic course offerings each semester.
  • Oversee the maintenance of an accurate student records system, including PeopleSoft data entry and management for advisor assignments, majors/minors, adding/removing holds, student groups, and reactivating reinstated students.
  • Maintain electronic student records filing system (Perceptive Experience).
  • Provide support for probation and suspension review and degree clearance processes.
  • Review readmission and leave of absence forms to confirm eligibility and process.
Requirements
  • BA/BS or a combination of related education and experience to equal four years.
  • Commitment to providing high quality and supportive service to clients with differing identities, needs, and experiences for in-person, phone, and virtual communications.
  • Ability to manage details, independently organize workflows, and meet deadlines.
  • Demonstrated ability to handle multiple tasks simultaneously and prioritize competing and time-sensitive tasks.
  • Demonstrated ability to juggle multiple priorities for multiple people.
  • Demonstrated excellent interpersonal, written and verbal communication skills.
  • Experience in office management and customer service operations.
  • Strong skills in Google Suite of applications, as well as Microsoft Word and Excel.
Benefits

The University of Minnesota offers a comprehensive benefits package, including competitive wages, paid holidays, and generous time off, continuous learning opportunities, low-cost medical, dental, and pharmacy plans, healthcare and dependent care flexible spending accounts, University HSA contributions, disability and employer-paid life insurance, employee wellbeing program, excellent retirement plans with employer contribution, Public Service Loan Forgiveness (PSLF) opportunity, financial counseling services, and Employee Assistance Program with eight sessions of counseling at no cost.

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