Sales and Marketing Operations Leader

2 days ago


Salt Lake, Utah, United States AlphaGraphics Full time

AlphaGraphics is seeking a highly skilled Sales and Marketing Operations Leader to join our team. This role will be responsible for increasing the center's inside sales and supporting the Account Executive as needed.

The ideal candidate will have a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing. They will be responsible for maintaining a professional appearance, ensuring all clients have a positive customer experience, and providing customers with the benefits they will experience when using our products and services.

The Sales and Marketing Operations Leader will consult with customers to help them make decisions, upsell and cross-sell when there are opportunities, capture customer's specifics using 'Job Analysis' questions, and review customer's proofs, manage the proofing process, and call customers when jobs are ready for pick up.

The role will also involve creating job estimates that are prepared in a timely manner, professionally presented, and carefully reviewed for job pricing and accuracy. Additionally, the candidate will be responsible for resolving customer inquiries and complaints, displaying mastery of MIS tools to create and estimate customer projects effectively, and maintaining current pricing strategies and customer billing procedures.

Key responsibilities of the Sales and Marketing Operations Leader include:

  • Assisting in updating the mailing list database
  • Assisting sales rep functions and inside production when requested
  • Following up and managing Inbound Leads
  • Following up on targeted direct mail or local Shop mailings
  • Keeping customers informed regarding their job's progress through the production process
  • Showing proficiency in regular use of CRM tools
  • Effectively managing all communication methods currently available to them to respond timely to customer inquiries

The ideal candidate will possess a solid knowledge of MIS systems and order entry processes, handle all communications with customers in a professional and respectful manner, and have strong analytical skills, excellent writing and verbal skills, and a professional appearance.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. If you're a motivated and experienced sales and marketing professional looking for a new challenge, we encourage you to apply.



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