Level 2 Technical Specialist

2 days ago


Rio Rancho, New Mexico, United States eXcell Full time
Job Summary

eXcell is seeking a highly skilled and detail-oriented Level 2 Technician to join our team in a corporate environment. As a Level 2 Technician, you will be responsible for performing a variety of technical tasks, including equipment maintenance, inventory management, and customer support.

Key Responsibilities
  • Equipment Maintenance: Perform routine maintenance and repairs on company equipment, including cleaning and testing used systems for redeployment.
  • Inventory Management: Ensure all client inventory assets are stored and distributed in a clean and professional manner, and manage inventory counts and update the peripheral tool daily.
  • Customer Support: Provide excellent customer service skills and respond to customer inquiries in a timely and professional manner.
  • Shipping and Receiving: Perform interdepartmental deliveries using company vans and pick up surplus equipment from users.
  • Asset Disposition: Prepare old equipment for re-dispositioning and e-waste handling, and process assets returned from clients leaving the company.
Requirements
  • Technical Experience: Minimum 1+ years of technical experience desired.
  • Lifting and Mobility: Must be able to lift up to 35 lbs. solo and walk/sit/stand/crawl/kneel for extended periods.
  • Driving and Safety: Must have a valid driver's license to drive company vans and wear steel-toed shoes in safety areas.
  • Communication Skills: Excellent written and verbal communication skills, and knowledge of Microsoft suite (Outlook, Excel, and Word primarily).
  • Education and Certifications: Technical certifications a plus.
Benefits

eXcell offers a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holidays, paid sick leave, FSA/HSA pre-tax benefits, and employee discounts.

We are an equal employment opportunity employer and welcome applications from diverse candidates. W2 only, no corp-to-corp. We are unable to sponsor H1B visas at this time.



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