Sales and Customer Service Representative

2 weeks ago


Thousand Oaks, California, United States Massage Envy Franchising, LLC Full time
About Us

At Massage Envy Thousand Oaks, we're passionate about helping others achieve their wellness goals. Our team is dedicated to delivering exceptional customer experiences and growing our member base to make a positive impact in our community.

Job Summary

We're seeking a friendly and reliable individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you'll be responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Provide exceptional customer service and ensure every client feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay of $16-19/hour plus monthly bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service
  • 20% off all products
Requirements
  • High school diploma or equivalent
  • Previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

We're committed to creating a caring community that celebrates individuality and shares knowledge. If you're passionate about helping others and have a strong work ethic, we'd love to hear from you.



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