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Customer Service Representative

1 month ago

Thousand Oaks, California, United States Vitavet Labs Inc Full time
Job Opportunity

We are a growing pet nutrition company, Vitavet Labs Inc, seeking a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team. Our company provides training, so whether you are experienced or new to the workforce, you can succeed with us.

Key Responsibilities
  • Handle an average of 40-60 inbound calls a day, developing a rapport with customers and demonstrating a friendly and helpful manner to put them at ease.
  • Answer inquiries from customers concerning products and their uses, applying knowledge of the field and product features to match products to the needs of clients.
  • Identify opportunities to up-sell or cross-sell based on customer needs, maintaining customer records in database and collecting and entering orders into CRM.
  • Thoroughly address all customer inquiries, including nutritional aspects of products, and perform administrative duties such as verifying e-store orders and processing returns.
Requirements
  • High School Diploma or Equivalent
  • Outstanding written and verbal communication skills
  • Active listener with ability to multi-task and adapt to a fast-paced environment
  • Computer literate and willingness to learn
  • Prior Call Center experience a plus, with bilingual skills also a plus

This is a full-time position, Monday – Friday, with monthly uncapped bonuses and contests. If you are a fast learner with good common sense and people skills, and would like to work in a fun but fast-paced call center where employees can bring their dogs to work, we would like to hear from you.