Customer Service and Inbound Sales Representative

4 weeks ago


Thousand Oaks, California, United States Vitavet Labs Inc Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our Inbound Sales team as a Customer Service and Inbound Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Handle an average of 40-60 inbound calls per day, providing timely and effective solutions to customer inquiries
  • Develop and maintain strong relationships with customers, ensuring a positive and personalized experience
  • Utilize product knowledge to match customer needs with our pet nutrition products
  • Identify opportunities to upsell or cross-sell products, driving revenue growth and customer satisfaction
  • Maintain accurate customer records and process orders efficiently
Requirements
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Active listening and problem-solving abilities
  • Computer literacy and willingness to learn
  • Ability to multitask and adapt to a fast-paced environment

This is a full-time position, Monday through Friday, with monthly uncapped bonuses and contests.



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