Receptionist

2 weeks ago


Muskegon, Michigan, United States Parkland Properties Full time
Division
Parkland Properties

Location
Not Specified

Position
Front Desk Agent

Full-Time/Part-Time
Part-Time

Number of Openings
1

Req Number
Not Specified

Description

Job Title: Front Desk Agent

Department: Guest Services

Reports To: Front Desk Manager

Overview: The Guest Services department serves as the initial point of contact for visitors. The Front Desk Agent is responsible for managing guest check-ins and check-outs, processing reservations, overseeing guest accounts, addressing inquiries about the establishment, and offering recommendations for local attractions. Providing knowledgeable assistance and friendly service ensures that guests enjoy a memorable stay while adhering to high service standards.

Key Responsibilities:
  • Handles and relays telephone communications
  • Processes and verifies reservations
  • Welcomes, registers, and allocates rooms to guests
  • Facilitates guest check-in and check-out procedures
  • Manages all financial transactions and reconciles accounts
  • Records charges for accommodations, dining, beverages, or packages on guest accounts
  • Maintains logs of room availability, guest accounts, and emergency reports
  • Responds to inquiries regarding hotel amenities; guest registration; shopping, dining, entertainment, and travel directions
  • Informs guests about available recreational activities such as swimming, boating, parks, and local attractions
  • Sorts and distributes incoming correspondence, packages, and messages
  • Issues room keys to guests while ensuring their privacy
  • Reports maintenance, cleanliness, security, or safety concerns to the appropriate personnel
  • Addresses and follows up on all guest requests to ensure satisfaction
  • Compiles, completes, and shares reports with management and relevant staff
  • Maintains cleanliness and organization of the lobby and front desk area
  • Performs additional duties as assigned, including guest room tours, concierge services, and special requests.
Equal Opportunity Statement
We are an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hiring Manager(s)
Not Specified

This position is currently accepting applications.
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