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Front Desk Representative

2 months ago

Muskegon, Michigan, United States National Vision Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining organized patient records.

Key Responsibilities
  • Customer Service: Provide prompt, courteous service to customers, either in person or over the phone, while following all safety protocols.
  • Store Operations: Ensure a smooth flow of customers through the store, including scheduling and confirming appointments, follow-up visits, and classes.
  • Administrative Tasks: Process and understand managed care plans, file patient records daily, and pull patient files for the next day's appointments.
  • Communication: Participate in regularly scheduled mandatory communication meetings and maintain open communication with colleagues and management.
Requirements
  • Language Skills: Fluent in reading and speaking both English and Spanish.
  • Experience: 0-2 years of related experience or training preferred, with experience handling multiple phone lines and strong customer service skills.
  • Organizational Skills: Strong organizational skills required to maintain organized patient records and ensure a smooth flow of customers through the store.
What We Offer

At National Vision, we believe in providing our employees with a comprehensive benefits package, including competitive compensation, bonus potential, health and dental insurance, 401k retirement savings with company match, and paid personal time off. We also offer opportunities for professional growth and long-term career fulfillment through training programs and access to educational courses.