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Receptionist

2 months ago

Muskegon, Michigan, United States Parkland Properties Full time
Division
Parkland Properties

Location
Parkland Properties

Position
Front Desk Agent

Full-Time/Part-Time
Part-Time

Number of Openings
1

Req Number
GUE

Job Overview:
The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests. This position involves managing guest check-ins and check-outs, processing reservations, and maintaining guest accounts. The ideal candidate will provide knowledgeable assistance and recommendations to ensure a memorable stay for all visitors.

Key Responsibilities:
  • Handles incoming and outgoing telephone communications
  • Processes and confirms guest reservations
  • Welcomes, registers, and assigns accommodations to guests
  • Facilitates guest check-in and check-out procedures
  • Manages all financial transactions and ensures accuracy
  • Records charges for services such as lodging, dining, and amenities
  • Maintains accurate records of room availability and guest accounts
  • Responds to inquiries regarding hotel services, local attractions, and directions
  • Informs guests about available recreational activities and local points of interest
  • Sorts and distributes incoming correspondence and packages
  • Issues room keys while ensuring guest confidentiality
  • Reports maintenance and safety concerns to the appropriate personnel
  • Addresses guest requests promptly to enhance satisfaction
  • Prepares and distributes reports to management and relevant departments
  • Maintains cleanliness and organization of the lobby and front desk area
  • Performs additional duties as required, including guest tours and concierge services
Equal Opportunity Employer Statement
Parkland Properties is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Management Team
The hiring team at Parkland Properties is looking forward to reviewing your application.