Customer Support Engineer

2 weeks ago


Raleigh, North Carolina, United States Danaher Corporation Full time
Position Overview:
The Field Service Engineer at Danaher Corporation plays a crucial role in advancing health solutions by providing exceptional support to our clients. As part of our team, you will engage with customers involved in vital biological research and the development of groundbreaking therapies.

Key Responsibilities:
- Execute installation, validation, routine maintenance, and repairs of instruments at client locations.
- Manage administrative duties including service scheduling, documentation completion, and inventory management.
- Collaborate with a broader customer-facing team, which includes Customer Care, Service Sales, and Account Managers.

Qualifications:
- A background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or related STEM fields, which may include a Bachelor's degree, Associate's degree, military experience, or equivalent technical training.
- Proficient in using calibrated tools, hand tools, and power tools.
- Excellent communication skills, both verbal and written, with a focus on delivering outstanding customer experiences.

Travel and Physical Requirements:
- This role necessitates travel, including flying and/or driving, with potential overnight stays. Most travel will be domestic, with occasional international trips.
- A valid driver's license with a satisfactory driving record is required.
- Capability to regularly lift, move, and position items weighing up to 50 lbs, along with the ability to stand, walk, sit, squat, kneel, and navigate stairs.

Preferred Experience:
- Previous experience in environments adhering to GxP guidelines.
- Strong IT skills related to Networking and Automation.
- Familiarity with electronics and electrical systems.

Compensation and Benefits:
The annual salary range for this position is $63,000-$73,000, which reflects our good faith belief regarding possible compensation at the time of posting. This role may also be eligible for bonus or incentive pay. We provide a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.

At Danaher, we unite science, technology, and operational expertise to enhance the real-world impact of tomorrow's innovations. We are dedicated to equal opportunity and value diversity within our workforce and the markets we serve.

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