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Customer Support Specialist
2 months ago
Nixon Power Services is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our service operations team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Parts Research and Quote Preparation: Conduct thorough research to identify required parts and collaborate with technicians to ensure accurate quotes.
- Quote Validation and Pricing: Validate and price parts from Kohler and external vendors to ensure seamless quote preparation.
- Service Coordination: Partner with technicians and service leaders to ensure accurate quotes from lead creation through final repair of generators.
- Quote Tracking and Follow-up: Review and follow up daily on quoted work and track sales progress through assigned systems.
- Customer Communication: Respond promptly to customer inquiries and requests for additional work, ensuring timely and effective communication.
- Emergency Response: Collaborate with stakeholders during emergencies or when units are down, providing swift and effective solutions.
- Service Planning and Alignment: Assist service coordinators in communicating expectations, planning, and aligning quoted work to ensure seamless service delivery.
- Quote Incentivization: Identify and qualify quotes that may require additional incentives or value-added services.
- Experience: Minimum 2-4 years of experience in customer-facing positions.
- Technical Skills: Proficient in Microsoft Office Suite of programs.
- Communication Skills: Strong written and verbal communication skills, with exceptional customer service skills.
- Organizational Skills: Strong organizational skills, with the ability to multi-task, prioritize, and manage time effectively.
- Competitive Compensation: A competitive compensation package that reflects your skills and experience.
- Benefits: Comprehensive benefits, including medical, vision, dental, and more.
- Paid Time Off: Generous paid time off to ensure work-life balance.
- 401(k) Matching: 401(k) matching to support your long-term financial goals.
- Team-Oriented Culture: A collaborative and supportive team environment that fosters growth and development.
