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Customer Solutions Engineer

2 months ago


Raleigh, North Carolina, United States 804 Technology Full time

Position Overview

Join 804 Technology as a Sales Engineer where you will play a pivotal role in our proposal engineering team. This position offers a competitive pay rate of $32.00/hour and is structured for the AM Shift. Enjoy a full-time schedule of 40 hours per week with a hybrid work model that includes 2 days in the office. There is also a potential for a temp-to-hire opportunity.

Your Daily Responsibilities

In this dynamic and collaborative environment, you will be part of a creative team dedicated to crafting tailored proposals for Power Transformer Services and Installations. Our clients span various sectors, including Energy for Substations, Data Centers, Green Energy, and Power Plants.

As a vital member of our team, you will:

  • Conduct thorough risk assessments to ensure optimal service delivery at competitive costs.
  • Read and respond to customer RFQs and RFPs.
  • Determine the necessary manpower and tools for Power Transformer installations.
  • Collaborate with internal teams to coordinate sales, logistics, project management, and proposal development.
  • Prepare and deliver technical scopes for planned inspections.
  • Occasionally travel to job sites to discuss maintenance activities performed by our Field Service Engineers.

Qualifications

To excel in this role, you should possess:

  • A technical background relevant to the service team, which may include a degree in Engineering, IT, Chemistry, Finance, Construction, or Design, or equivalent experience.
  • Exceptional organizational and detail-oriented skills.
  • Experience in the automation industry is advantageous.
  • Previous exposure to transformers is a plus.
  • A willingness to learn and support colleagues with new knowledge.
  • An interest in process improvement, as this is a key focus area.
  • Strong verbal and written communication skills for effective collaboration with internal stakeholders and customers.
  • Comfort with various systems, including Salesforce, Excel, and Jira.
  • A structured, collaborative, and positive attitude.
  • A respectful approach to diverse cultures, religions, genders, orientations, and abilities.