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Customer Support Analyst A. Entry Specialist

2 months ago

Salt Lake, Utah, United States Abacus Full time
Job Title: Customer Support Analyst A. Entry

Abacus is seeking a highly skilled and motivated Customer Support Analyst A. Entry to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware and software issues
  • Assist clients with software installation, configuration, and maintenance
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with internal teams to resolve complex technical issues
  • Participate in ongoing training and professional development to stay up-to-date with industry trends and technologies
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, or related field
  • 2-5 years of experience in IT support or related field
  • Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance