Desktop Support Specialist

2 weeks ago

Sacramento, California, United States sacitcentral Full time
Job Summary

The Cancer Registry of Greater California is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that our systems and applications are running smoothly and efficiently.

Key Responsibilities

• Provide local and remote IT support by troubleshooting, diagnosing, installing, and configuring hardware and software.
• Configure and support computer hardware and software applications.
• Assist with Office 365 user account setup, support, and maintenance.
• Respond to IT requests from staff via phone, Teams chat, email, or online meeting.
• Escalate issues to the IT Manager and other IT staff as necessary.
• Install and configure new systems as directed by the IT Manager.
• Assist and/or train users with MS Office applications and Office 365 environment.
• Maintain in-depth knowledge of all desktop systems and technologies in use.
• Provide information to staff on the capabilities and limitations of available software systems.

Requirements

To be successful in this role, you will need:

• 1 year of experience in desktop, applications, phones, and systems support.
• Experience in providing customers with advanced troubleshooting and support in Windows 10 and Office 365.
• Availability to work as needed and flexibility with work schedule to provide optimum Help Desk coverage.
• Ability to work occasional early mornings, nights, and weekends.
• Ability to lift up to 50 lbs.
• High School diploma required.

Preferred Qualifications

• Strong troubleshooting skills in remote connectivity issues.
• Good understanding of Microsoft Windows desktop.
• Strong experience in Windows deployment is highly desired.
• Strong verbal and written communication skills to interact with all levels of the organization.
• Self-starter; organized; ability to juggle and prioritize multiple tasks.
• Experience supporting multi-site environment preferred.
• Good team and collaborative skills.
• Associate degree in computer science or equivalent preferred.
• Any of the following IT certifications are desirable for this position: Microsoft MCP, Microsoft MCSE, Microsoft MCTS, MCITP Desktop, MCITP, and other IT certifications.

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