Senior Director of Operations
2 days ago
Overview
The Senior Director of Operations is responsible for overseeing and managing all aspects of logistics services provided to each customer account. This position will oversee and manage larger labor groups across a variety of states.
Key Responsibilities- Manage large or multiple customer accounts across a geographic region.
- Manage budgeting, financial planning, and cost control for operations by evaluating processes, identifying areas for improvement, and implementing necessary changes.
- Monitor P&L monthly and make necessary adjustments to sustain profitability.
- Assist in new business sales, contract renewals, and pricing.
- Lead, motivate, and develop a team of professionals, including hiring, training, and performance evaluations to ensure a high-performing department.
- Manage implementation, project management, system administration, and assist in customer growth opportunities.
- Establish and manage key KPIs, internal and external, that can be measured and monitored to determine success and alignment with the customer's goals and/or needs.
- Drive innovation initiatives to stay ahead of industry trends and customer needs, implementing innovative technologies and optimizing resources for customer retention and continued growth.
- Create a culture of continuous quality improvement and maintain reporting of improvement actions.
- Cultivate strong business relationships with customers by providing data-supported analytics to direct clear understanding of the current situation and drive information to support CI opportunities.
- Conduct current operational best practices reviews to assist in innovative development and CI.
- Hold team accountable for execution of internal and external commitments.
- Review and interact with sales teams to drive business unit growth.
- Responsible for Carrier procurement and Carrier Management.
- Assist with the analytics, design, and implementation/onboarding of new accounts.
- Assist with implementation of productivity improvements (Six Sigma, 5S).
- Strong understanding of distribution services, automation, and value-added services.
- Effective communication skills, problem-solving abilities, and decision-making capabilities.
- Ability to maintain consistent, high-level operating metrics and service levels across multiple locations.
- Proficiency in TMS and other relevant software preferred.
- Good negotiation skills and contracting/procurement experience.
- Detail-oriented with strong multi-tasking skills, ability to manage multiple projects concurrently.
- Self-motivated with strong time management skills.
- Advanced knowledge of MS Office: WMS, LMS, Excel, Word, PowerPoint, Access.
- A.B. or equivalent in finance or transportation, logistics, business administration, or related area or equivalent experience.
- Minimum 7 years of related experience, with at least 3 years in a leadership position within a corporate office setting.
- Competitive Compensation.
- Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in the current position, time in seat of the current position, experience, level of responsibility/accountability, and longevity with the company.
- The system will be objective and non-discriminatory.
- Pay Range: $104,990.00.
- Pay Grade: 14.
- 401(k) match, Serious Health Condition Pay.
- Full Health Benefits Package.
- Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance.
- Paid Time Off.
- Holidays, Birthday, Wellness Day, Vacation & Sick Time.
- Cultural Perks.
- Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance, and Employee Assistance Program.
Covenant Logistics Group is an Equal Opportunity Employer.
M/F/Disability/Veteran.
VEVRAA Federal Contractor.
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