Technical Support Professional
5 days ago
We are seeking a skilled and dedicated Remote Customer Service Representative to join our team at Sweve Tech Ltd. As a Remote Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.
The ideal candidate will be a proactive communicator, problem-solver, and a team player who can work independently in a remote setting. They will possess strong communication skills, both written and verbal, excellent problem-solving abilities, and attention to detail.
Key Responsibilities:
- Customer Support and Communication: Provide customer support and respond to customer inquiries via phone, email, and live chat.
- Issue Resolution and Follow-Up: Resolve customer complaints and escalate complex issues to relevant departments as needed.
- Product Knowledge and Assistance: Gain a deep understanding of Sweve Tech's products and services to provide accurate information to customers.
- Collaboration and Reporting: Collaborate with other departments, such as Sales and Engineering, to ensure a seamless customer experience.
Requirements:
- Education: High school diploma or equivalent required; an associate degree or higher is a plus.
- Experience: Previous experience in customer service, call centers, or remote support is preferred but not required; training will be provided.
- Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.
- Soft Skills: Strong communication skills, both written and verbal; excellent problem-solving abilities; and attention to detail.
What We Offer:
- Competitive salary with performance bonuses ($20.00 - $25.00 per hour).
- Flexible work-from-home arrangement.
- Comprehensive training and onboarding.
- Paid time off and company holidays.
- Career advancement opportunities within Sweve Tech Ltd.
- A supportive and collaborative remote work culture.
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