Technical Support Lead

15 hours ago


Dallas, Texas, United States United Software Group Full time
Job Title: Technical Support Lead

We are seeking a skilled Technical Support Lead to join our team at United Software Group. This role will involve providing technical support for an active trading environment, with a focus on engineering, deploying, and sustaining the systems and applications used by our end-users. The ideal candidate will have strong technical skills, excellent communication abilities, and a proven track record of delivering solutions built on Microsoft technologies.

Key Responsibilities:
  • Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
  • Install, configure, test, and maintain operating systems, application software, and management tools
  • Experience managing projects including milestones and target completion dates
  • Strong exposure to utilizing PowerShell in management of systems
  • Proficiency in VOIP and SIP video conferencing technologies
  • Excellent written and verbal communications skills and strong customer service experience
  • Insatiable level of technical curiosity
  • Availability for night and weekend on-call work as well as light travel
  • Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.

Requirements:
  • Bachelor's degree, preferably in Management Information Systems or Computer Sciences.
  • 6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
  • 2+ years engineering and implementing end user systems in an enterprise environment
  • Familiarity with MDM/MAM solutions
  • Fundamental knowledge of IP networking, routing, and system security
  • Knowledge of desktop and server hardware, including performance optimization

Estimated Salary: $120,000 - $180,000 per annum.

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