Senior Technical Support Professional

3 days ago


Dallas, Texas, United States Burnetts Staffing Full time
About the Role

We are looking for a skilled Senior Product Support Specialist to join our team at Burnetts Staffing. In this position, you will be responsible for resolving complex technical issues related to our VSaaS platform.

Your expertise will ensure the optimal performance of both software and hardware, while also mentoring junior staff and contributing to the refinement of our platform and support systems.

Key Responsibilities:

  • Handle complex technical issues related to the VSaaS platform
  • Mentor junior staff
  • Contribute to the refinement of the platform and support systems

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum 5 years of experience in technical support or a related field
  • Strong knowledge of cloud software is preferred

Salary: $80k-$95k annually

Benefits:

  • Healthcare programs
  • Vision Insurance
  • Dental Insurance
  • Paid holidays
  • Wellness/fitness benefits


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