Technical Support Specialist
4 days ago
We are seeking an experienced Technical Support Specialist to join our team at Aldridge. This role plays a critical part in supporting and resolving end-user issues in a timely and professional standard.
Key Responsibilities:
- Providing technically accurate, user-friendly solutions to basic end-user requests
- Active Directory management
- Printer and email issue resolution
- Application support and new user creation
- User offboarding and workstation/laptop builds
- Troubleshooting technical issues and providing effective solutions
- Maintaining high User Satisfaction levels
- Staying up-to-date with the latest technology trends and products
- Occasional on-site visits to perform tasks that cannot be completed remotely
This role requires strong problem-solving skills, a positive attitude, and the ability to work in a fast-paced environment.
About YouTo succeed in this role, you should have:
- A strong sense of humor and a positive attitude
- Strong problem-solving skills and a thirst for knowledge
- The ability to work in a high-pressure environment and maintain a professional demeanor
- Excellent written and verbal communication skills
- Experience with ticketing systems is a plus
- CompTIA, Microsoft 365, Network+, or CCNA certifications are a plus
Salary: $60,000 - $80,000 per year, depending on experience.
About AldridgeAldridge is a dynamic company dedicated to delivering exceptional service and support to our clients. We offer a competitive salary and benefits package, as well as opportunities for growth and development.
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