Technical Support Specialist

3 days ago


Dallas, Texas, United States Imprimis Group Full time

About the Role:

We are seeking a skilled Desktop Support Specialist to join our clients' Infrastructure and Security team in Coppell, TX. As a key member of the team, you will provide technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues.

Key Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Assist with the setup and deployment of new equipment and technology.
  • Perform regular maintenance and updates to ensure optimal performance of IT systems.
  • Document and track all support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to address complex technical issues.
  • Provide training and guidance to end-users on best practices and IT policies.
  • Ensure compliance with company IT policies and security protocols.
  • Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
  • Deliver outstanding customer service to all employees.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3+ years of experience as a Desktop Support or in a similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with basic network configurations and network troubleshooting.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to provide exceptional customer service.
  • Familiarity with PowerShell or other scripting languages highly preferred.
  • Relevant certifications preferred including CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.

What We Offer:

  • A competitive salary of $25-35/hour
  • A GREAT culture with a TEAM ENVIRONMENT and GROWTH POTENTIAL
  • Ongoing training and development opportunities
  • A chance to work with a dynamic and supportive team

About Us:

Imprimis Group is a full-service professional staffing firm that cultivates deep knowledge of our client partners and candidates. We provide flexible and permanent staffing solutions to hiring organizations, as well as career management and placement assistance to job seekers.



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