Helpdesk Support Specialist

7 days ago


United, United States Eastern University Full time
Job Title: Helpdesk Support Technician

Eastern University is seeking a skilled Helpdesk Support Technician to join our team. As a Helpdesk Support Technician, you will provide desktop support for faculty, staff, and students, both in person and over the phone.

Key Responsibilities:
  • Provide technical support for desktop hardware, software, and network connectivity issues
  • Configure, deliver, and install computer systems and peripherals
  • Answer helpdesk support line calls and work on helpdesk tickets
  • Mentor student workers and embody the values of caring, compassion, justice, and integrity
Requirements:
  • Demonstrated experience in troubleshooting hardware, software, and basic network connectivity
  • Thorough knowledge of Windows 8/10 and MacOS
  • Sound understanding of client network connectivity, both wired and wireless
  • Ability to multitask and work independently to meet deadlines
  • Customer service orientation and willingness to work with students, faculty, and staff in a Christian environment
About Eastern University:

Eastern University is a Christian university of the arts and sciences that integrates faith, reason, and justice for students in its undergraduate, graduate, seminary, urban, professional, and international programs.

We offer a complete benefits package to full-time faculty and staff, including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission, and tuition exchange participation.


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