Helpdesk Support Tier II

4 days ago

Beaverton OR United States TEKsystems Full time

A Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity

Job Description:

  • Diagnose computer errors and triage to determine the urgency of issues
  • Install, configure, and upgrade PC software and operating systems
  • Facilitate Onsite and escalation support activities
  • Repair computer hardware, such as keyboards and printers
  • Provide technical support over the phone or Web to end users /clients
  • Use remote support software to take control of end-user’s computers to troubleshoot, diagnose and resolve issues
  • Assist end-users with password changes
  • Install printers and Software on Client PCs
  • Document Resolution steps for closed tickets and notes for escalations

Qualifications:

  • 2-4 years of helpdesk experience or working with a helpdesk/IT provider
  • Must have previous MSP experience
  • Good understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)
  • Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
  • Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and Microsoft Office 365, Azure, and other Application Support skills
  • Network+ and/or Microsoft Certifications (MS-900, MS-102) preferred

**If Interested:

Please apply to the job application and email Derek at Dmautz @teksystems.com

Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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