IT Support Specialist

1 week ago


TX United States Eco-Life Employment Group Full time
Job Title: PC Configuration and Installation Technician

We are seeking a skilled PC Configuration and Installation Technician to join our team at Eco-Life Employment Group. As a key member of our IT department, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our computer systems.

Key Responsibilities:

  • Provide advanced technical troubleshooting and support for software, hardware, and telephony systems
  • Ensure client satisfaction through clear communication and effective problem-resolution techniques
  • Diagnose and resolve complex technical issues in desktop and network infrastructures
  • Manage and monitor the ticketing system, ensuring timely responses and proper ticket assignment
  • Facilitate the creation and follow-up of service tickets, escalating complex issues as needed
  • Stay up-to-date with the latest technologies and best practices in the field

Requirements:

  • High school diploma or equivalent
  • Associate degree or A+ Certification, N+ Certification, or MTA Certification
  • Minimum 3 years of experience in a fast-paced IT helpdesk environment
  • Strong familiarity with Cisco Unified Call Manager and other phone systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Equal Opportunity Employer:

Eco-Life Employment Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.



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