Enterprise Technology Support Specialist
2 weeks ago
We are seeking a highly skilled Enterprise Technology Helpdesk Administrator I to join our team at First Western. As a key member of our Enterprise Technology team, you will play a vital role in delivering comprehensive solutions that exceed client expectations.
Key Responsibilities:
- Troubleshoot and resolve network and server issues in a timely and efficient manner.
- Utilize strong communication and problem-solving skills to resolve client inquiries and issues.
- Stay up-to-date with new technology and best practices to deliver exceptional support.
- Develop and maintain accurate documentation for continued technical support.
- Prioritize tasks effectively to meet deadlines and ensure SLA adherence.
Requirements:
- Knowledge of computer hardware and software systems.
- Analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
Education and Experience:
- High School Diploma or equivalent required.
- Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
- 1-3 years of experience in a helpdesk or technical support role preferred.
What We Offer:
- A competitive compensation package.
- Ongoing training and development opportunities.
- A comprehensive benefits program.
- Strong bonus potential.
- 401(k) plan with match.
- Paid parking and transportation benefits.
- Access to training and professional development programs.
- Sponsorship for obtaining professional certifications.
- Flex spending accounts.
- Health savings account.
- Health and wellness benefits.
- Paid time-off and bank holidays.
First Western is an Equal Opportunity Employer and is committed to creating an inclusive and safe environment for all employees. We celebrate diversity and are dedicated to hiring, developing, and retaining talented individuals from diverse backgrounds.
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