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Technical Support Specialist

2 months ago

United, United States HCL Technologies Full time
Job Title: Technical Support Specialist

At HCL Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing front-line user support for tools, technologies, and products.

Key Responsibilities:
  • Provide technical support and solutions to customers across a broad technical services environment.
  • Solve a wide range of problems and issues, analyzing, isolating, and resolving technical issues.
  • Act as a voice of the customer, leveraging company values to deliver exceptional customer experiences.
  • Develop detailed knowledge of specific product lines and features.
  • Collaborate with other teams to resolve customer issues and problems.
Requirements:
  • Associate degree or technical certification in Computer Science, Business, or related field.
  • Minimum of 2 years experience in a customer support role working with computer hardware/software troubleshooting or high-volume contact center.
  • Experience in the healthcare industry is preferred.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.