IT Support Specialist

2 days ago

CO United States Foresight Diagnostics Full time
About Foresight Diagnostics

Foresight Diagnostics is a cutting-edge molecular diagnostics company that is revolutionizing cancer detection technologies. Our innovative approach enables the earlier detection of smaller tumors, leading to more personalized and effective cancer treatment strategies for patients. We maintain a dynamic, fast-paced work environment with significant opportunities for high-impact contribution and rapid professional growth.

About the Role

The IT Support Analyst will play a critical role in supporting our internal customers with high-quality, rapid IT service. This includes managing on-site employees' requests for service, workstations, and related infrastructure. The successful candidate will be responsible for driving daily support and troubleshooting, expanding their technical skill set, and applying technical skills and creativity in support of our scientific research and development.

Key Responsibilities
  • Provide timely attention to address all internal helpdesk requests for all employees.
  • Perform daily ticket maintenance and management, following up on requests and annotating tickets meticulously as appropriate with status updates/progress.
  • Provide white glove service with a customer service-oriented posture, installing software and administering system capabilities.
  • Assist with planned maintenance and related administration duties, organizing and coordinating support requests, change requests, and other incidents.
  • Participate in the creation and maintenance of documentation, work instructions, and configuration standards.
  • Assist with IT coordination and support of collaboration software usage, such as Slack, Zoom, E-Mail, and Office 365.
  • Makes recommendations on system and process enhancements based on user feedback.
  • Responsible for awareness and knowledge of ITIL processes, information security, and other compliance measures to maintain IT best practices.
  • Onboards, Offboards, and Images machines while providing logistical support for end-user workstation deployment.
  • Participates in escalation support and connecting users who need assistance to solutions.
Requirements
  • Bachelor's Degree or Certification in IT, Information Systems, or related.
  • 1+ years of working in IT Operations or Customer Support.
  • Resourcefulness, critical thinking, and problem-solving aptitude.
  • Excellent working knowledge and hands-on experience on managing computer systems and servers, security, network, system administration, database, and data storage systems.
  • Strong and motivated willingness to learn, handle tasks, and be a self-starter.
  • 1+ years of experience in Microsoft Windows Server OS administration.
  • 1+ years of demonstrated ability to solve issues with innovative solutions.
  • Ability to self-manage day-to-day tasks without direct attention.
  • Prior experience with a IT ticketing system such as Zendesk, Samange, Jirra, or other.
  • Able to analyze customer needs and reach acceptable solutions, including de-escalation of attitudes when needed for quality customer service.
  • Able to maintain confidentiality of information, systems, and employees.
Preferred Qualifications and Experience
  • Previous experience with diagnostic company/life science growth and expansion both in the US and global.
  • Prior experience as part of a IT buildout team or similar within a start-up environment.
  • Knowledge and application of multi-operating systems, including Windows, Mac, Linux/Unix, and SAN platforms.
  • Experience using and/or troubleshooting cloud datacenters, such as AWS or Azure.
What We Offer

Foresight Diagnostics offers a competitive hourly wage of $25.25 - 28.85 per hour and is eligible for equity offerings. We provide benefits, including paid vacation, sick time, and parental leave (if applicable), alongside medical, dental, vision, life, disability coverage, flexible spending accounts, and a 401k with company match.

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