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Operations Manager
2 months ago
Michaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, ensuring timely and efficient completion of tasks.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
- Support and participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
- Achieve individual and team KPIs, managing inventory and merchandise operations to drive sales and profits.
- Manage visual merchandising standards, executing feature space and seasonal layouts to drive customer engagement.
- Lead and execute inventory management processes, ensuring accurate and efficient inventory management.
- Manage and execute shrink and safety programs, ensuring a safe and secure store environment.
- Train, observe, and coach team members to achieve results, participating in performance management and talent development.
- Interact with customers in a positive and respectful manner, providing solutions and ensuring a customer-centric shopping experience.
- Assist with Omni-channel processes, ensuring seamless customer experience across all channels.
- Retail management leadership experience, with a proven track record of driving sales and profits.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
- Public retail store setting, with climate-controlled public areas and some stock rooms that may not be climate-controlled.
- Some outdoor work may be required, such as retrieving shopping carts or unloading trucks.
Michaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will provide reasonable accommodations to ensure equal access to employment opportunities.
