Field Services Team Leader for Installed Support

2 weeks ago

Greenville, South Carolina, United States Builders FirstSource Full time

OBJECTIVE


Oversees field service personnel in resolving product-related issues at client locations, ensuring that customer concerns regarding the quality and dependability of company offerings are addressed in an efficient and cost-effective manner.


KEY RESPONSIBILITIES

  • Directs and supervises Field Service Representatives, providing leadership and guidance, including assigning tasks, monitoring progress, and reviewing work accuracy. Offers training to less experienced team members and may contribute to performance evaluations.
  • Assesses the condition of company products at client sites throughout various construction phases, based on customer feedback, and reports findings to management.
  • Suggests repair or replacement of defective components as necessary and assists field service personnel in resolving complex challenges.
  • Facilitates negotiations and approvals for third-party repairs or adjustments, ensuring completed work meets quality standards.
  • Provides on-the-job training to members of the field services team.
  • Efficiently plans and organizes own workload while overseeing the Field Service team to achieve daily, weekly, and project-related productivity objectives.
  • Occasionally performs duties similar to those of a Field Service Representative.
  • Adheres to all safety protocols to prevent injuries to self and colleagues; participates in regular safety meetings and may recommend improvements to safety practices.
  • Additional responsibilities may be assigned as needed.

SUPERVISORY ROLE
Manages assigned personnel on-site to ensure effective resolution of customer complaints related to product quality and reliability.

MINIMUM QUALIFICATIONS
To excel in this role, an individual must successfully fulfill each essential duty. The qualifications listed below represent the necessary knowledge, skills, and abilities required.


A high school diploma or General Education Degree (GED) is required, along with five (5) years of installation or related experience, or an equivalent combination of education and experience.

Completion of Truss Technician Training Levels I and II certification is required.

SKILLS AND ABILITIES

  • Valid driver's license
  • Comprehensive knowledge of company products, production methods, and quality standards
  • Familiarity with product pricing, discount structures, and estimating guidelines
  • Strong attention to detail
  • Ability to supervise and enhance productivity through team collaboration
  • Excellent communication and interpersonal skills
  • Proficiency in business mathematics
WORK ENVIRONMENT / PHYSICAL DEMANDS


The physical requirements outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  • Work is conducted at both company and client locations, requiring travel to customer sites.
  • Must be capable of lifting and carrying up to 25 pounds frequently and occasionally up to 80 pounds.
  • Work environment includes both typical office settings and outdoor locations with varying temperatures and weather conditions.
  • May involve navigating uneven terrain at potential customer construction sites.

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