Electrical Field Service Technician
4 days ago
StarrTrax is seeking a highly skilled and experienced Electrical Field Service Technician to join our team. As a key member of our field service team, you will be responsible for providing top-notch installation, inspection, maintenance, and repair services for hoist and crane equipment.
Key Responsibilities:
- Troubleshoot and repair complex electrical issues with hoist and crane equipment.
- Perform scheduled preventive maintenance activities to ensure optimal equipment performance.
- Provide exceptional customer service by effectively communicating with customers and office staff to resolve equipment issues.
- Evaluate and recommend necessary repairs to customers.
- Maintain a positive relationship with customers by addressing complaints, suggesting improvements, and recommending system enhancements.
- Service overhead crane systems by performing quality installations, conducting OSHA/ANSI equivalent inspections, documenting warranty work, troubleshooting breakdowns, and performing preventive maintenance.
- Document service and installation actions by completing forms, reports, and inspection checklists.
- Build and maintain customer confidence by delivering timely responses, keeping customers informed of progress, and completing jobs efficiently.
- Ensure a professional presentation, timeliness, appearance, and organization in all aspects of the job.
- Must have extensive electrical experience and the ability to troubleshoot electrical problems.
Requirements:
- High School Diploma
- At least 5 years of related experience in industrial electric work
- Hoist/Crane certification (mandatory)
- Knowledge of PLCs and high-voltage motors
- Valid driver's license
- Ability to pass a drug test and background screening
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