Executive Director of Operations

5 days ago


West Springfield, Massachusetts, United States Balise Auto Full time
Job Summary

As the General Manager at Balise Auto, you will be responsible for overseeing the daily operations of the dealership, ensuring profitability, and driving business growth. This is a leadership role that requires strong interpersonal skills, financial acumen, and the ability to develop and implement strategies for success.

Key Responsibilities
  • Leadership and Management: Lead the daily operation of the dealership, providing direction and support to management, sales consultants, finance and insurance professionals, and fixed operations associates.
  • Business Development: Develop and implement strategies for success, communicate and run sales and fixed operation meetings, and support other operational units within the store to achieve maximum return on opportunity for the dealership.
  • Store Business Planning: Develop store business plans, forecast results, and present business performance metrics on a regular basis.
  • Customer Focus: Model and implement practices to support a customer-first approach to retailing, engage customers early in the sale to maximize each opportunity, and close deals whenever necessary.
  • Team Development: Contribute to training and development of associates within the dealership, work in sync with current team members, and exhibit a professional management style that sets the example for enthusiasm, productivity, and accountability.
  • Performance Metrics: Be accountable for daily performance metrics in sales, appointments, and call follow-ups.
Requirements
  • Experience: Must have General Motors General Manager experience.
  • Financial Acumen: Strong understanding of financial concepts and ability to analyze data to drive business decisions.
  • Interpersonal Skills: Excellent communication, negotiation, and presentation skills, with the ability to develop strong relationships with customers, employees, and vendors.
  • Appearance and Professionalism: Excellent appearance, with a strong focus on maintaining a professional image at all times.
  • Driver's License: Valid driver's license and insurability rating required.


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