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Executive Director of Food and Beverage Operations

2 months ago

Springfield, Massachusetts, United States Thompson Hospitality Full time

**Job Summary**

Thompson Hospitality is seeking an experienced and skilled General Manager to lead our restaurant operations. As a key member of our team, you will be responsible for ensuring the success of our restaurant by driving excellence in hospitality and food service, overseeing financial and operational effectiveness, and developing and motivating staff.

**Key Responsibilities**

  • Model and drive excellence in hospitality and food service
  • Oversee financial and operational effectiveness of the restaurant
  • Select, train, develop, motivate, coach, and recognize staff for operational excellence
  • Ensure the timeliness of product delivery and storage
  • Ensure that all accounting procedures and processes are followed according to our standards
  • Ensure that all invoices are processed on a daily basis and/or as received
  • Ensure that inventories are accurately processed and entered
  • Ensure that daily and nightly prep lists are created and accurately followed
  • Ensure that all opening, closing, and side work checklists are followed and completed
  • Interview, hire, train, inspire, and evaluate employees according to practices aligned with our hospitality standards
  • Successfully onboard new hires by ensuring that all employees understand HR paperwork, practices, and policies, etc. before they begin initial training
  • Ensure that all employees are completely trained and knowledgeable in all aspects of service
  • Appraise employee performance according to our 30-day, six-month, and eighteen-month plan as a way to continuously address concerns, resolve problems, counsel, or reward
  • Provide continuing education to employees by daily education of cultural and technical aspects of the job through pre-meal meetings

**Requirements**

  • Experience in restaurant management, preferably with a large food and beverage company
  • Strong leadership and communication skills
  • Ability to drive excellence in hospitality and food service
  • Experience with financial and operational management
  • Ability to develop and motivate staff
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment

**What We Offer**

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading food and beverage company